If your item arrives damaged, or there’s another problem – we’re here to make it right!

Please contact us at orders@decaldistrict.com within 30 days of receiving your order with photos of the damage/issue, and we’ll happily issue a refund or send a replacement.

We want you to be completely satisfied with your purchase, so don’t hesitate to Contact Us if something isn’t quite right

Change Of Mind Exchanges

Did you order the wrong colour, or measured your space incorrectly? It’s okay, it happens. We provide returns – you just need to cover postage costs.

Lost in transit Items

If your product is lost in transit, please don’t worry. Our policy is that we will replace immediately, we do not require our customers to wait through the Australia Post or Sendle investigation period.

Refund Processing Time: We issue a refund/replacement within 1 Day. This may take time to process on your end.